FAQ
Frequently Asked Questions
Find answers to common questions about products, sizing, shipping, returns, payments, wholesale opportunities, and customer support.
Products & Materials
What makes Shinyritual products unique?
Our collections combine minimal romantic aesthetics with modern everyday functionality, featuring carefully selected fabrics and distinctive design details.
Are product colors exactly the same as photos?
We strive for accuracy, but slight variations may occur due to monitor settings, lighting conditions, and photography adjustments.
What materials are commonly used?
Our collections may include cotton blends, rayon, acetate, knit fabrics, denim, jacquard textures, and selected synthetic fibers designed for comfort and durability.
How should I care for my garments?
Please follow the care instructions provided on each product page and garment label.
Do fabrics shrink after washing?
When cared for according to instructions, shrinkage is generally minimal.
Are products suitable for year-round wear?
Many of our designs are created with seasonless styling in mind.
Sizing & Fit
How do I choose the correct size?
Refer to the size chart available on each product page and compare measurements with your own garments.
Are your products true to size?
Most items fit true to size, although some relaxed-fit or oversized designs may fit differently.
What if I am between two sizes?
We generally recommend choosing the larger size for a more comfortable fit.
Do you provide garment measurements?
Yes, detailed size information is available whenever applicable.
Will new collections follow the same sizing?
We aim for consistency but recommend checking individual size charts.
Orders & Shipping
How long does order processing take?
Orders are generally processed within 1–3 business days.
How long does international shipping take?
Most international orders arrive within 7–21 business days.
Can I track my package?
Yes, tracking information is sent after shipment.
What if my package is delayed?
Delays may occur due to customs inspections, weather events, or carrier disruptions.
Do you ship worldwide?
We ship to most international destinations.
Can I change my shipping address?
Address changes are possible before fulfillment begins.
What if my package is lost?
Contact support and we will investigate with the carrier.
Returns & Refunds
Can I return an item?
Please review our Return Policy for eligibility requirements.
How long do refunds take?
Refund processing generally takes 5–10 business days after approval.
Can shipping fees be refunded?
Shipping fees are generally non-refundable unless required by law.
What if I received a damaged item?
Please contact us with photos and order details.
Wholesale Program
Do you offer wholesale opportunities?
Yes. We welcome inquiries from boutiques, retailers, and curated fashion stores.
How do I apply?
Contact our team via service@shinyritual.store with your business details.
Do you support international retailers?
Yes, wholesale partnerships are available worldwide.